FAQ

Frequently Asked Questions (FAQ) – NourCelle Store

1. What is NourCelle Store?

NourCelle Store is an online shop offering high-quality products with a focus on customer satisfaction, fast shipping, and reliable service.

2. How can I place an order?

Simply browse our store, add items to your cart, and proceed to checkout.
You will receive an order confirmation email after completing your purchase.

3. What payment methods do you accept?

We accept:

  • Credit/debit cards

  • PayPal

  • [Add any other accepted methods like Apple Pay, Klarna, etc.]

4. How long does shipping take?

Shipping times vary based on your location and chosen shipping method.

Typical delivery times:

  • Domestic: [Insert estimate, e.g., 3–7 business days]

  • International: [Insert estimate, e.g., 7–20 business days]

You will receive a tracking number once your order ships.

5. Do you ship internationally?

Yes! We ship worldwide.
Shipping rates and delivery times are calculated at checkout based on your region.

6. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link.
Tracking may take 24–48 hours to update after shipment.

7. Can I change or cancel my order?

You can request a change or cancellation before your order is shipped.
Once shipped, the order can no longer be canceled, and a return may be required instead.

8. What is your return policy?

We accept returns within [Insert number] days of delivery for most items.
Items must be in unused condition and in original packaging.
For full details, see our Return & Refund Policy.

9. What if I receive a damaged or incorrect item?

Contact us within 48–72 hours of receiving your order with photos of the issue.
We will replace or refund the item at no additional cost.

10. Do you offer exchanges?

Yes, we offer exchanges for defective items or certain size/color issues (if stock is available).

11. Are customs fees included in international orders?

No. Customs duties, import taxes, or handling fees may apply depending on your country and are the customer’s responsibility.

12. Is my personal information secure?

Yes. We use secure payment gateways and follow strict data protection practices.
For more details, see our Privacy Policy.

13. How do I contact customer support?

You can reach us anytime at:

Email: kanep9079@gmail.com
Address: Newzealand
Support Hours, [Monday–Friday, 9am–6pm]

14. Do you offer discounts or promotions?

Yes! Follow us on social media or subscribe to our newsletter to receive updates on special deals and offers.

15. What if my package is lost or stolen?

If your tracking shows “delivered” but you didn’t receive your package:

  1. Check with neighbors or your local post office.

  2. Allow 24–48 hours for potential late delivery updates.
    If unresolved, contact us and we’ll assist you.