SHIPPING POLICY

Shipping Policy – NourCelle Store

Thank you for shopping with NourCelle Store. This Shipping Policy outlines how we process, ship, and deliver orders.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Processing times may be extended during high-volume seasons (sales, holidays, launches).

2. Shipping Rates & Delivery Times

Shipping costs and delivery estimates are calculated at checkout based on your location and chosen shipping method.

Typical delivery timeframes:

  • Domestic Shipping: [Insert estimate, e.g., 3–7 business days]

  • International Shipping: [Insert estimate, e.g., 7–20 business days]

Delivery times are estimates and not guaranteed.

3. Shipping Confirmation & Tracking

Once your order is shipped:

  • You will receive a shipping confirmation email with a tracking number.

  • Tracking information may take up to 24–48 hours to update depending on the carrier.

4. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.
NourCelle Store is not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to address errors

  • Additional fees charged for address corrections

If you realize the address is incorrect, contact us immediately before shipping.

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

  • Customs fees

  • Import taxes

  • VAT

  • Handling charges

These fees are the customer's responsibility and are not included in the item price or shipping cost.

6. Delayed Deliveries

We are not responsible for delays caused by:

  • Weather or natural events

  • Carrier delays

  • Customs inspections

  • Peak seasons or unforeseen disruptions (strikes, global events)

7. Lost or Stolen Packages

Once a package is marked delivered by the carrier, we are no longer liable.
If your package is missing:

  1. Check with neighbors or your local post office.

  2. Allow 24–48 hours for potential late delivery updates.

  3. Contact the carrier for assistance.
    If unresolved, contact us and we will help where possible.

8. Damaged Packages

If your order arrives damaged:

  • Take clear photos of the item and packaging.

  • Contact us within 48–72 hours of delivery.

We will assist with a replacement or solution depending on the circumstances.

9. Shipping Restrictions

Some items may not be available for shipping to certain countries due to:

  • Carrier limitations

  • Customs regulations

  • Product-type restrictions

If an item cannot be shipped to your location, we will notify you and issue a refund if needed.

10. Contact Information

For questions about shipping, contact us at:

NourCelle Store Support Team
Email: kanep9079@gmail.com